360 Warranty Questions.....

[Broken_Benjamin]

Something just happend to my 360 and now some odd lines come up while Im playing. So I figure I will take advantage of the 1 year warranty.
I have my warranty booklet so do I give that 1800 no. a call or do I call my local EB where I got it from? Is it a matter of them swapping it over or do I need to send the beast away to Micro$ ?

Also what happens with all my game saves? Are they as good as gone? And roughly how long does it take to get it back?
Cheers for any help guys!

[Skooby]

If you've had the 360 longer than 28 days then you'll have to send it into MS to have repaired. Call them up and they'll send you out a box to send it back to them. I think the turn-around is roughly 1 week but may take up to 2 weeks.

Not sure on the game save thing though. It used to be like that with the Xbox but I think things have changed since then, depending on what is causing the problem I suppose.

[bigtymer]

If you've had the 360 longer than 28 days then you'll have to send it into MS to have repaired. Call them up and they'll send you out a box to send it back to them. I think the turn-around is roughly 1 week but may take up to 2 weeks.

Not sure on the game save thing though. It used to be like that with the Xbox but I think things have changed since then, depending on what is causing the problem I suppose.
I don't think we get a box unless things have changed since i sent mine.

[Onesimus]

yeah... they don't send you a box anymore... just instructions on how to send it....

You will be asked to wrap it in a plastic bag, and bubble wrap... then told to put it in any random box (not the original box for security reasons) and told to mail it to a reply paid address..

so the postage is free...

only send your hard drive if they explicitly tell you too... thus your save games are safe... and also remove the faceplate (they sometimes forget to mention that)...

I sent mine on a thursday... they emailed on friday morning to say they had it... and then again friday afternoon to say it was fixed and posted...

It arrived Monday before lunch via courier... all fixed, no cost to me.

I was extremely impressed... :)

[killer1500]

All problems with the 360 are dealt with Microsoft, not the shop you brought it from. The guys at the shop should of told you that when you brought it, I know the guys at Myer told me when I brought mine on day one.

[Paranoid666au]

If you don't want to deal with MS for what ever reason, under Australian consumer law you can still take it back to the shop where you bought it. You bought it from the shop, not MS.

[Skooby]

If you don't want to deal with MS for what ever reason, under Australian consumer law you can still take it back to the shop where you bought it. You bought it from the shop, not MS.
That's incorrect. There's a 28 day period in which you can return it to the store and that is it. That consumer law is also written on the box!

[snapper17]

When I bought mine I asked the salesman what do I do when there is a problem and he told me to bring it to them at the store.
So I guess it depends on the store

[Paranoid666au]

That's incorrect. There's a 28 day period in which you can return it to the store and that is it. That consumer law is also written on the box!

Yea but that is technicaly in breach of statutary rights.

Advice for sellers

The seller must deal with any problems that
arise in relation to the statutory rights discussed
above.
The seller will usually be a retailer but may be a
manufacturer if the consumer bought goods or
services directly from the manufacturer.
Sellers must ensure for example that any
goods they supply are of merchantable quality,
are fi t for their purpose and match any sample
or description given to the consumer before the
sale.
When goods do not satisfy the statutory rights,
sellers must take appropriate action to rectify
the problem.

Breach of a statutory condition

If goods are so defective that they breach a
condition described above (for example, they
do not work, break down or develop a serious
fault that cannot be rectifi ed within reasonable
limits) then the contract should be cancelled.
That is, the seller should accept return of the
goods and refund the customer’s money.
If a refund is provided, the seller should pay
the customer in cash if the good was paid for in
cash. When the customer used shop accounts
or credit cards then the seller should re-credit
their account with the relevant amount.
If goods were bought on terms, consumers are
entitled to refunds of any payments made, and
to have any outstanding balance on the goods
cancelled.
The ACCC believes that consumers may
be entitled to a refund for partly consumed
products that are not of merchantable quality,
depending on the particular circumstances,
including the extent to which the product has
been consumed.



http://www.accc.gov.au/content/index.phtml/itemId/322947

[Paranoid666au]

Also the 28 day thing is probably invalid too.

Statutory rights cannot be excluded
A business must not exclude, restrict or modify
the statutory rights. Any term of a contract that
attempts to do so will be void—that is, of no
effect (s. 68).